Confie TA Admin | Full time

Salesforce Support Specialist

Remote Job | Posted on 03/12/2025

Job Information

  • Department Name ALLIANT
  • Job Type Full time
  • Industry Communications
  • Modality WFH
  • Work Experience 1-3 years
  • Assigned Recruiter Contact fernando.bravo.garcia@confie.com
  • Date Opened 03/12/2025
  • Remote Job

Job Description

This is a remote position.

We are seeking a detail-oriented and customer-focused Salesforce Helpdesk Specialist to deliver high-quality technical assistance. This role will involve resolving software issues, ensuring customer satisfaction, and adhering to service-level agreements. Ideal candidates will possess strong problem-solving skills, excellent communication abilities, and a passion for helping users navigate their Salesforce experience.

Responsibilities and functions

  • Diagnose and troubleshoot Salesforce customer issues.
  • Provide step-by-step guidance using knowledge base articles.
  • Assist customers via phone, email, and chat with technical inquiries.
  • Document all interactions and resolutions.
  • Escalate complex issues to higher-tier support when needed.
  • Follow protocols to meet SLAs and performance indicators.
  • Stay updated on Salesforce features and provide basic training.
  • Educate customers on product functionality and best practices.

Requirements


  • Any Salesforce certification (highly desirable).
  • 1 year in Salesforce support.
  • Experience with Salesforce case management and ticketing systems (e.g., ServiceNow, Zendesk, or Jira).
  • Strong knowledge of Salesforce Sales Cloud and Lightning Experience.
  • Experience with Financial Services Cloud (plus).
  • Background in partner enablement, CRM adoption strategies, or customer success operations.
  • Fluency in English and Spanish (both spoken and written).

Benefits

  • Competitive weekly salary
  • Excellent location (Zona Río, Tijuana)
  • Legal benefits
  • Christmas bonus
  • Savings fund
  • Profit sharing (PTU)
  • Vacation days
  • Vacation premium
  • Extra paid days off
  • Private medical insurance and preventative care
  • Friendly work environment
  • Financing and discounts at local restaurants and coffee shops
  • Growth opportunities